Removing Live chat from our website
I recently removed the live chat functionality from the website. I loved speaking to guests over the IM client that was installed on my phone. However, I found, more often than not, that my phone wasn’t notifying me of customer inquiries. Often, some customers were left hanging for hours before I responded. This was unacceptable to me. I figured I remove this for now, and perhaps in the future, I’ll find a better option for IM.