F.A.Qs

Where are you located?

We are located two block from the centre of downtown Charlottetown, Prince Edward Island. This is a very ideal location. All attractions and restaurants in the downtown Charlottetown area are only a short walk away!

Do you have Parking?

Yes, we have a full parking lot in the back, and parking is included in your rate.

Are the bathrooms in the rooms?

Yes, they are en-suite. All of our rooms have private en suite baths

Are any of your rooms in the basement?

The only rooms that is in the half-basement level of our establishment, are the Economy Rooms. All of our other categories (Classic, Standard, Deluxe, Jr. Suite, Full Suites,) are located on the 1st, 2nd, and 3rd floors.

Do you have an elevator?

Sorry, but we do not have an elevator. However, the staircase that accesses all three floors is very wide…bringing up luggage is a breeze. If you need assistance, we are always there to help!

Do you have wireless internet?

Yes! You can access our free Wi-Fi internet from anywhere in the Inn.

Is breakfast included?

A full breakfast is included every morning.

I have allergies/special diets, can you accommodate them?

Absolutely! We are prepared for anyone with Gluten, Lactose, allergies, and can accommodate most diets. Please let us know in advance so that we can best prepare for your arrival.

What time is breakfast served?

We serve breakfast from 8am until 9:30am. If you are leaving earlier than that, just let us know the day before. We can have a “breakfast-to-go,” prepared for you.

What’s served for breakfast?

We serve a different entree every morning. We serve a hot dish (typically egg based,) as well as unlimited continental offerings like breads, bagels, pastries, yogurt, cereals, juices, coffee, tea.

Do you serve other meals?

At this time, we do not serve lunch, or supper. However, we are very close to many of the wonderful downtown restaurants. We would be happy to help you book reservations.

When is Check In/out Time?:

Check in time is anytime after 3pm. If you are planning to arrive later than 10pm, please advise us before hand so that we can prepare for your late arrival. When you arrive, please enter through the side door, and ring the bell! If you happen to arrive earlier than 3pm, no problem! If your room isn’t ready, we will store your luggage for you while you grab lunch in the city!

Check out time is 11:00am.

What Credit cards do you accept?:

We accept the following cards: VISA, MASTERCARD, We also accept Debit (Interac,) transactions.

Is my card charged upon making a reservation?:

No, unless provoked by a cancellation, we do not charge anything to your credit card when a reservation is made. You are more than welcomed to change your method of payment when you check out.

Can I pay with a debit card?

Absolutely, but we still need a credit card to hold the reservation.

 

What is your Cancellation Policy?

For a reservation of 1 to 3 room/nights, we require 72 hours (3 days) notice, for a reservation of 4 to 6 room/nights, we require 1 week (7 days) notice, for a reservation of 7 or more room/nights, we require 2 weeks (14 days) noticeotherwise:

  • For a reservation of 1 to 3 nights => one night will be charged.
  • For a reservation of 4 to 6 nights => two nights will be charged
  • For a reservation of 7 or more nights => three nights will be charged

This cancellation policy also applies to room/nights that are cancelled shortening the stay on a confirmed reservation. There will be a $25 service fee (plus tax,) charged for each room booked that is cancelled at ANY TIME, no matter how much notice is given. This service fee is also applied if the reservation is shortened at any time. Above charges are plus applicable taxes.

No Show: If you fail to show up to occupy a reserved room on your scheduled arrival date, then the reservation becomes void for the remaining nights that have been reserved, and any room/nights that we are unable to re-book become due and payable, including any applicable taxes.

ANY changes to a reservation will be confirmed by us in writing (e.mail, fax or regular mail). If you make a change to a reservation and do not receive a revised confirmation, you must notify us before the date of your scheduled arrival.

Why is your cancellation policy so strict?

Cancellations are a big deal for us. Holding a room for a customer means taking that room off of our inventory. If a customer calls us in May, to book a room in September, and cancels last minute, that means for four months we lost all potential to sell the room to other interested guests. It is a rare sight to have customers walk in and claim unoccupied rooms, so we rely heavily on reservations (both online and over the phone,) to fill our inventory.

As a small business, we can not afford losing potential revenue. We are not a large hotel with 100+ rooms. Our limited amount of rooms means that every single reservation is important to us. Cancellations often result in unsold rooms, which in turn means we take a loss from which we can not recuperate from.

Why do I have to pay $25 to cancel?

We charge $25 for each cancellation, regardless of the notice given. This is to ensure that the customer is serious about their commitment to the reservation. We take every reservation very seriously, and we expect every customer to feel the same way.

 

If you have any more questions, please feel free to contact us anytime!