What a crazy month! We have started our major overhaul here at Heritage Harbour House Inn, and things are looking great!
Here is a small list of things to look forward to for your future stay here!
1) New TVs
We have finally upgraded our Televisions (after a long decade of using old fashioned Tube Tvs) We are upgrading with brand new LED Insignia televisions for every room. Some of our rooms (notably the Blue, Meadow, and Yellow rooms,) will require a new wall mount as well.
I went with LED, rather than the notably cheaper LCD monitors, because 2013 is the year that Heritage Harbour House cuts down on our energy usage. We have a goal to cut our energy usage by 20% the end of 2013…but I’ll save that for another post! LED tvs cut down dramatically on electricity usage, and since many of our guests enjoy using the televisions, we think it’s a good investment.
We are replacing the carpet in most of our rooms. This is something we normally do every year anyways….but this year we are doing a major overhaul in the carpeting. We are using more earthy, neutral tones this year…I hope our guests will enjoy it! This carpet (Mystic Gold,) comes from the Hudson Collection, at Kent Building Supplies. I’ll post more photos when we have it installed.
3) New Curtains
We have updated the curtains in our rooms. We removed the old valances we had installed, and replaced them with an old fashioned steel curtain rod. The pictures don’t really do it justice (the new picture was taken with my iphone, and the other with a much better camera,) but trust me, it looks amazing!
3) Paint update
Our friends from The Ottoman Empire have come up with a new design for our walls, and trim, throughout the building. We are painting accent walls on most of the standard rooms, and suites. The colours are the following:
Stay tuned for more updates! We still have a lot of work to do and updates to reveal!!
We have been reading a bit of feedback from clients, and have decided to elect a few changes for the summer of 2013:
We are investing in brand new furniture! Everything is getting an upgrade. All of our rooms will be outfitted with new and modern pieces. We are thinking of using Shorewood Furniture, which is the same company we used when we furnished The Sonata Inn.
We are upgrading our security. Installing RFID locks (keycards) in all of our doors (no more bulky keys!) These will be bought from Kaba Ilco
We are changing all the Televisions to Flatscreen monitors…we’re looking at 40inch LED TVs from Futureshop….something with a thin bezel for added style.
We are changing our breakfast menu. Instead of offering a served hot dish, we are starting a pilot project that will include a buffet breakfast. We are working hard to ensure that this buffet is not going to fall under the typical hotel buffet…but will add style and elegance to the buffet model.
We are changing the colour palettes in our rooms, and changing/modifying decor.
I hired design consultants to help us with these changes. We heard about The Ottoman Empire from a friend of ours, and have decided to hire them to consult this hotel makeover. They consist of two talented interior decorators, Christopher Gillis and Craig Dauphinee, and are based in Charlottetown, PEI. We met today, and discussed various options…I’m really looking forward to this upgrade…and I hope our future guests will enjoy it.
We’ll keep you all posted. In the meanwhile, if you are still looking for a perfect place to stay during your 2013 PEI adventure…give us a call! 1-800-405-0066
I recently removed the live chat functionality from the website. I loved speaking to guests over the IM client that was installed on my phone. However, I found, more often than not, that my phone wasn’t notifying me of customer inquiries. Often, some customers were left hanging for hours before I responded. This was unacceptable to me. I figured I remove this for now, and perhaps in the future, I’ll find a better option for IM.
I decided to add Live Chat Functionality to our website. Now, potential customers can ask me questions directly, without having to call. I can help customers with any questions or concerns, regarding their travel itineraries, or questions about our rooms.
I created a page specifically for Live Chat….but you can also find the widgets on the side bar of any inner page, or at the bottom of the home page.
I recently added a “Certificate of Excellence,” from Tripadvisor, on the inner pages’ sidebars. It blends well with the colours, so I’m satisfied. Our Tripadvisor stats are looking pretty good for Charlottetown PEI. Although, I’m worried that our competition is creeping up. I’m hoping that this year we earn a multitude of new reviews!
I stumbled onto this website, thanks to The Guardian’s facebook page (Our Local paper.) It lists some of the odd properties found on Prince Edward Island. I was enthralled by the pictures at the bottom of the page, describing this 7.7 million dollar property
That mansion is gorgeous!
I have noticed that many people ask the same questions over the phone. Although all of the questions I answer are on the website, I realize that these answers are not all found in the same place!
So, I’m starting a list of F.A.Qs, which I’ll update as time goes by. I think I will place the link where “MORE PHOTOS,” is located, and move MORE PHOTOS to the rooms sub category.
Here are a few FAQS off the top of my head:
Are you located in downtown Charlottetown?
Yes! Two blocks away from the centre of town
Do you have Parking?
Yes, we have a full parking lot in the back, and parking is included in your rate.
Are the bathrooms in the rooms?
Yes, they are en-suite. All of our rooms have private en suite baths
Are any of your rooms in the basement?
The only room category that is in the half-basement level of our establishment, is The Economy Rooms. All of our other categories (Compact, Standard, Deluxe, Jr. Suite, Full Suites,) are located on the 1st, 2nd, and 3rd floors.
Do you have an elevator?
Sorry, but we do not have an elevator. However, the staircase that accesses all three floors are very wide…bringing up luggage is a breeze, and if you need assistance, we are always there to help!
Do you have wireless internet?
Yes! You can access our free WiFi from anywhere in the Inn.
Is breakfast included?
A full breakfast is included,
What’s served for breakfast?
We serve a different entree every morning. We serve a hot dish (typically egg based,) as well as unlimited continental offerings like breads, bagels, pastries, yogurt, cereals, juices, coffee, tea.
Do you serve other meals?
At this time, we do not serve lunch, or supper. However, we are very close to many of the wonderful downtown resturants. We would be happy to help you book reservations.
I’ll be coming up with answers and placing them in the new FAQ page later today.
I added a quick Breakfast page that I quickly took from our old web site. I think I’m going to add a gallery of breakfast items that we serve, but I need better pictures first! That will come soon!
Here’s the breakfast page => http://www.hhhouse.net/about-us/breakfast
Alrighty! Our new website design is finally completed! All the pages have basic content (with more coming soon.) I’m hoping to make a breakfast page soon, featuring all the breakfasts Jinny cooks up every morning.
I’m approaching my self imposed deadline for this website design change! I’m just uploading the pictures now. I find wordpress has a terribly slow process to uploading many pictures at once…or at least, it’s slow at manipulating many pictures at once.